| Cardiology Research, ISSN 1923-2829 print, 1923-2837 online, Open Access |
| Article copyright, the authors; Journal compilation copyright, Cardiol Res and Elmer Press Inc |
| Journal website https://www.cardiologyres.org |
Original Article
Volume 12, Number 3, June 2021, pages 186-192
Patient-Reported Experiences in Outpatient Telehealth Heart Failure Management
Table
| “Top box” responses by survey questions | N | % |
|---|---|---|
| COVID-19: coronavirus disease 2019; SD: standard deviation. | ||
| In the last 3 months, how often did your physician or nurse practitioner… | ||
| Listen to you carefully? | 25 | 78% |
| Show respect for what you had to say? | 26 | 81% |
| Spend enough time with you? | 16 | 50% |
| Seem to know the important information about your medical history? | 26 | 81% |
| Encourage you to ask questions? | 18 | 56% |
| Answer all your questions to your satisfaction? | 24 | 75% |
| How often did your physician and/or nurse practitioner explain the following things in a way that was easy to understand? | ||
| Your test results and prognosis | 22 | 67% |
| The reason for tests, medications, and treatments | 23 | 70% |
| The possible side effects of your medications | 13 | 39% |
| Do you feel that your physician and/or nurse practitioner really care about you as a person? | 29 | 85% |
| In the last 3 months, were you ever worried or concerned about the financial impact of the medical care that you need? | 24 | 71% |
| In the last 3 months, did you and your physician and/or nurse practitioner talk about the financial impact of the medical care that you need? | 5 | 15% |
| How often was your virtual appointment well organized? | 15 | 52% |
| Compared to your in-person appointment (pre-COVID-19), how would you rate the quality of the virtual appointments you attended? | 3 | 12% |
| How confident do you feel that your physician and/or nurse practitioner can provide an appropriate management plan through virtual appointments? | 7 | 25% |
| Did the North Shore Heart Center give you enough information about how to participate in the virtual appointments? | 9 | 41% |
| Overall, how easy or difficult was it for you to participate in your virtual appointments? | 16 | 62% |
| Using any number from 0 to 10, where 0 is the worst experience possible and 10 is the best experience possible, overall, how would you rate the experience with virtual appointments for your heart failure? | 10 | 38% |
| Did you have any problems during your virtual appointments…? Please select all the apply. | ||
| No, I did not have any problems. | 18 | 56% |
| Yes, I had problems with sound quality. | 2 | 6% |
| Yes, I had problems with video quality. | 1 | 3% |
| Yes, I had problems with the connection (such as poor cell service or internet connection). | 1 | 3% |
| Yes, I am not familiar with the technology. | 1 | 3% |
| Yes, I was concerned for the privacy of my health information. | 0 | 0% |
| Other (please specify): | 11 | 34% |
| Would you prefer your future appointments to be virtual or in-person? | ||
| Virtual | 3 | 9% |
| In-person | 22 | 69% |
| Either | 7 | 22% |
| Patients that prefer either: mean age ± SD (81.2 ± 10.2) | ||
| Please describe why you prefer virtual appointments. Please select all that may apply. | ||
| Quality of care | 0 | 0% |
| Travel time | 4 | 57% |
| Cost | 2 | 29% |
| Comfort | 3 | 43% |
| Scheduling flexibility | 4 | 57% |
| Physical access (transportation, stairs, wheelchair, etc.) | 2 | 29% |
| Privacy | 1 | 14% |
| Other (please specify): | 2 | 29% |
| Please describe why you prefer in-person appointments. Please select all that may apply. | ||
| Quality of care | 4 | 67% |
| Travel time | 0 | 0% |
| Cost | 0 | 0% |
| Comfort | 0 | 0% |
| Scheduling flexibility | 0 | 0% |
| Physical access (transportation, stairs, wheelchair, etc.) | 0 | 0% |
| Privacy | 0 | 0% |
| Other (please specify): | 3 | 50% |
| Patients that prefer in-person: mean age ± SD (82.6 ± 5.9) | ||
| Please describe why you prefer in-person appointments. Please select all that may apply. | ||
| Quality of care | 15 | 71% |
| Travel time | 1 | 5% |
| Cost | 0 | 0% |
| Comfort | 13 | 62% |
| Scheduling flexibility | 4 | 19% |
| Physical access (transportation, stairs, wheelchair, etc.) | 4 | 19% |
| Privacy | 3 | 14% |
| Other (please specify): | 8 | 38% |
| Patients that prefer virtual: mean age ± SD (80 ± 24) | ||
| Please describe why you prefer virtual appointments. Please select all that may apply. | ||
| Quality of care | 0 | 0% |
| Travel time | 2 | 67% |
| Cost | 1 | 33% |
| Comfort | 0 | 0% |
| Scheduling flexibility | 2 | 67% |
| Physical access (transportation, stairs, wheelchair, etc.) | 2 | 67% |
| Privacy | 0 | 0% |
| Other (please specify): | 1 | 33% |