Cardiology Research, ISSN 1923-2829 print, 1923-2837 online, Open Access
Article copyright, the authors; Journal compilation copyright, Cardiol Res and Elmer Press Inc
Journal website https://www.cardiologyres.org

Original Article

Volume 4, Number 4-5, October 2013, pages 145-151

Direct Telephonic Communication in a Heart Failure Transitional Care Program: An observational study

Figures

Figure 1.
Figure 1. This figure shows the timing of calls by hour of the day over the course of the 51 week study period.
Figure 2.
Figure 2. This figure shows the distribution of calls over the days of the week for the 51 week study period.
Figure 3.
Figure 3. This figure shows the distribution of all phone calls made by duration over the 51 week study period.

Table

Table 1. Distribution of Phone Calls Among Various Time Periods
 
Time periodTotal number of callsPercent of total calls
InOutTotalInOutTotal
Calls were placed into the following categories: “Weekday Daytime” (7:00 to 18:59, Monday through Friday), “Weekday Extended Hours” (07:00 to 21:59 Monday through Thursday and 7:00 to 18:59 on Friday), “Weekday Nights” (19:00 to 06:59, Monday through Thursday), “Weekends” (19:00 Friday through 6:59 Monday), “Weekend Daytime” (7:00 to 18:59 Saturday and Sunday), and “Weekend Nights” (19:00 to 06:59, Friday, Saturday and Sunday).
Weekday total calls15722378395036%54%90%
Weekday daytime14932228372134%51%85%
Weekday extended hours15442319386335%53%88%
Weekday nights791502292%3%5%
Weekend total calls1473014483.3%6.8%10.2%
Weekend daytime1002333332.3%5.3%7.6%
Weekend nights47681151.1%1.5%2.6%
Total17192679439839%61%